Brandon Werner

If you don’t read Susan Cramm’s articles at HBR, you should. It has great stuff that deals with the intersection of technology and business in brutally honest fashion. Cramm has been both a CIO and CFO, so she’s seen it from both sides and gives a honest and direct point of view from the business space. This particular podcast from the Harvard Business Review talks about these frustrations in general terms. We should figure out how perhaps our behavior and processes can lead to this frustration (I can think of a few)

http://discussionleader.hbsp.com/cramm/2008/06/8-things-we-hate-about-it.html

Overview:

1. IT Limits Managers’ Authority You bring in 10% of the company’s revenue but can’t authorize a $100,000 project if it requires IT. Furthermore, IT’s bureaucratic governance process rivals the tax code in complexity and inhibits rather than promotes innovation.
2. They’re Missing Adult Supervision The CIO is impressive, but totally unavailable. So the next best option is your IT “relationship manager" who’s a few clicks down the evolutionary scale and doesn’t have the breadth of expertise to truly act as a trusted IT advisor to senior business executives.
3. They’re Financial Extortionists When was the last time there wasn’t some emergency in IT (e.g. Y2K, SOX, HIPAA) that requires a zillion dollars? Compound this with the lack of visibility into how IT spends non-project dollars and it makes you want to become a technology vendor to cash in on the booty.
4. Their Projects Never End In-process projects are always 90% done. "Completed" projects don’t have agreed to functionality, and the team that promises to deliver missing functionality in future phases are always mysteriously missing-in-action.
5. The Help Desk is Helpless When glitches emerge, you are become a technology pauper, going door-to-door begging for help while functional specialists defend the reliability of their piece of the byzantine infrastructure.
6. They Let Outsourcers Run Amok You know that outsourcing wasn’t really IT’s idea, but you blame them when you’re trying to communicate with external “service” providers that lack even a basic understanding of your business. It’s like trying to teach calculus to a 4 year old.
7. IT is Stocked with Out-of-Date Geeks It’s not good when you learn about social networking from your 12-year old at home while IT is still trying to cope with email. Then, when you try to brainstorm with IT about how to apply new technology, you get paternalistic responses akin to the look that parents give their children when they play dress up.
8. IT Never Has Good News No matter how much you spend and how hard you work, you never have anything to celebrate and little to look forward to as the promise of technology seems perpetually beyond your reach.

What do you think of this list? Is it out of line or hit uncomfortably close to home?

This entry was posted on Tuesday, August 5th, 2008 at 12:08 pm and is filed under Business, Enterprise Technology, Industry, Management, Software Development. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.